• 03 Nov 2015

    Embracing Technology

    I remember a time when I used to walk down to my local record shop, browse the aisles of records and tapes, pay at the counter and go home with my little bag of new music.
  • 29 Oct 2015

    “I haven’t got time to get better”

    “I haven’t got time to get better”
  • 20 Oct 2015

    Generating Referrals

    Imagine you’re a sales manager and you had a team of say, 10 sales people. Perhaps you’re paying each of them about £30,000 per annum, with commissions and bonuses, meaning you have a total payroll bill each year of about £300,000.
  • 06 Oct 2015

    Can’t Sell … Won’t Sell

    Why reputation is so important. If you get it right, a good reputation is a very real form of “sales”.
  • 30 Sep 2015

    Red hot pokers and porky pies

    I remember a chap who came for an interview for a sales job a few years ago. On his CV he had put down that he was fluent in French.
  • 23 Sep 2015

    60 Second Guide to Giving Feedback

    One of the most powerful tools as a manager you have to develop your staff is providing direct feedback. Giving effective feedback allows us to have a positive impact on staff performance, motivation and development.
  • 16 Sep 2015

    Football Leaders – a Lesson in Business Management?

    Time and time again we hear about football club owners putting extreme pressure on managers for results, and then when those results don’t happen the manager pays the ultimate price and loses their job
  • 10 Sep 2015


    Most of us have been in situations where we wanted to say something, but didn’t, in order to avoid conflict. In the same situation, some of us tend to raise our voices or get angry, often saying things that we regret later.
  • 27 Aug 2015

    This is your captain speaking – I’m doing my best!

    Picture yourself as the captain on a wide-bodied trans-continental Airbus, ferrying 350 people on their dream holiday.
  • 18 Aug 2015


    The single biggest decision we make which effects the performance of the individuals, team and ultimately the business is who we recruit into the team (at every level).