The Challenge
Bucks and Berks are the longest established recruitment organisation in the Thames Valley, operating out of a network of five branches.
Supplying both temporary and permanent staff, Bucks and Berks have established a reputation for excellence with its client base, and were the first recruitment organisation to achieve 100% in the Recruitment and Employment Confederation’s demanding quality audit.
Despite strong business performance, as well as excellent customer and employee loyalty, Bucks and Berks felt that they were not maximizing the potential of the business.
The Solution
Bucks and Berks asked Innergy to work with them to help them achieve their business goals of improving individual, team and organizational performance, while enabling Bucks and Berks to successfully develop and change their approach.
Innergy initially carried out a comprehensive analysis of the business, including in depth interviews with all management and employees.
Over the following 18 months, Innergy provided a blend of consultancy, training and coaching enabling Bucks and Berks to develop and implement its business strategy. This included: working with the board to develop decision making and planning skills; leadership development and coaching for the management team; implementing a restructure of the management team and outsourcing of non core functions; sales training for all recruitment consultants and business development managers.
The Outcome
After 18 months, Bucks and Berks had successfully implemented significant change, while maintaining service levels and employee motivation and productivity.
The culture of the organisation evolved, retaining the excellence in service delivery and the superb team spirit, while increasing performance focus and accountability.
Revenue levels increased significantly across the five branches, and costs were reviewed, managed and in some cases extensively reduced.
What they said..
"Innergy's experience, knowledge and insights into the way business works gave us confidence when deciding to work alongside them.
Innergy were excellent at understanding and adapting to our company culture, easy to work with in a constructive way. They provided clear cut vision of the change our business required to grow and developed a plan to achieve our goal and brought fresh insight into our business and fresh ideas.
As a team they were committed at all times and we enjoyed excellent communication with them and they developed excellent communication with all levels of staff within our company and got “buy in” from everyone involved.
They ran very good sales/motivational programmes for our consultants and leadership programmes and set up best practice HR procedures.
They were hungry for success in our business."
John Hamilton Managing Director, Bucks and Berks Recruitment
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