EVENTS

  • Customer Experience and Account Management

    Date: 15/11/2017
    Time: 10:00 - 16:00
    Location:
    Customer Experience and Account Management

    Specifically designed for delegates who interact with customers in their role.

    Focus on engaging customer emotional experience, which influences customer behaviour and spend

    Content includes:

    • Owning the Customer Journey
    • Generating Referrals and Word of Mouth
    • Effective Complaint Handling
    • Service as a Sales Opportunity
    • Managing Customer Expectations
    • Adopting Service Attitudes
    • Creating Moments of Delight
    • Building Customer Loyalty
    • Managing Reputations in the digital world
    • Gaining feedback
    • Customer communication skills
    • Systematically improving service experience
    • Creating emotional connections with customers

    All places on this programme are FREE to members of The Recruitment Network Club.

    For non-members the investment is £325+VAT

    To book your place(s) please contact support@therecruitmentnetwork.com

OUR CLIENTS