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Innergy - Business Forum
This interactive portal provides you with the information you need to improve your performance, increase your profitabilty and enable change.
Read and comment on the various articles below, or post your own question or article by sending it to forum@innergy.co.uk
Latest Articles
Job Vacancy: Administration and Operations Coordinator (Kent)
Innergy are a leading provider of consultancy, training, recruitment and other HR related services.
Following a period of unprecedented growth, we currently have an opening for a full time Administration and Operations Coordinator, based in our new Ashford offices (Kent).
Salary:
£18,000 to £20,000
The purpose of the role is to:
Support the team and develop...
Job Vacancy: Marketing Executive (Ashford, Kent)
Innergy are a leading provider of consultancy, training, recruitment and other HR related services.
Following a period of unprecedented growth, we currently have an opening for a full time Marketing Executive, based in our new Ashford offices (Kent).
Salary:
£18,000 - £22,000 plus bonus
The Role:
As a Marketing Executive, you’ll be responsible for assisting...
Job Vacancy: Telesales Executive (Kent)
Innergy are a leading provider of consultancy, training, recruitment and other HR related services.
Following a period of unprecedented growth, we currently have an opening for a full time Telesales Executive, based in Kent.
Salary
£16,000 plus uncapped commission (realistic OTE £30,000 to £38,000)
The Role
As a telesales executive, you’ll be working from our...
Delivering Powerful Customer Experiences
The reputation of any business affects retention, new customers coming on board and business growth. This series of articles explores the Gaps to Close between being an average business providing average service and a great business providing great service.
Mind the Gap No 1 – Know what your customers expect
Most organisations know that they have no unique product or...
Split Personality?
When looking at peoples various personality types, I’d always thought that I had some characteristics of them all. Like most personality profiling, Innergy’s personality profiling identifies a number of predominant personality types and labels them. (The Innergy profile names the types after the elements: Air, Fire, Earth and Water) .
Some days I can say that I...
Nominate a Virtual Customer
We all know that we should put the customer first, we all know about internal and external customers and we all know about the importance of customer service in a successful business.
So, to improve our performance it’s straight forward, simply go out and ask your customers what they want - and then give them that!
Not so fast! What if our customer base is so large or...
Customer Service Vs Customer Focus
How many of us have had the chance to take a cruise? Maybe around the Med, or even further afield; the Caribbean or Mauritius maybe?
For those of us who haven’t we can only imagine what it must be like; sunshine from dawn till dusk, swimming forever, a plethora of sporting activities, dancing under the stars, fine wine & foods, new friends, wonderful service, dinner...
Vaseline and Planning!
In January this year, my Innergy colleague Gordon, a client and I decided to try and run the London marathon.
None of us are natural runners by any means, and none of us had done much training. Honed and athletic, we were definitely not. In about 4 months, we had to prepare our bodies and minds to overcome this personal Everest. [Set a challenging but achievable...
The Lessons of Children
I work very hard and I love what I do. Every day I get excited about the opportunities that lay before me and I constantly look to evolve and grow both my business as well as me personally.
The way I see it, I am here to make a significant and positive difference, and I won’t rest until I have done that.
However, I have learned some very poignant lessons in my...
Change – an emotional journey
Picture yourself on a chilly winter’s evening, it is snowing outside but you are in your favourite pub enjoying the warmth of the open fire, the company of good friends and the smoothness of the guest ale. The year is 1985 and, oh yes, the room is hazy with cigarette smoke.
Remember it?
In 1985 it was inconceivable that smoking would be banned in pubs, but here we are...
Focus – lessons from golf
Whatever way you look at it golf is an absolutely barmy game, and although I enjoy the game I am no golf anorak, and I often wonder how it came about. Even the most creative brainstorming session wouldn’t have come up with this game. When you think about what’s involved it feels more like something invented by a couple of guys who have spent too long in a bar and whose...
The Cost of Delegation
Going off on holiday inevitably requires managers to delegate – things need to happen while we are away. Peter (not real name, but true story), a partner in a law firm, was jetting off for a week of sunshine with his family recently. Of the various things that he had to delegate, one was date critical and had to be completed and delivered to his client by the Thursday...
Yesterday’s learning
One of the earliest things I can remember is being at my first school and being picked out to spell the word “Wednesday” in front of the class. I’m sure I was not the only six year old to make the mistake of spelling the word without a “d”.
I can still clearly remember the shame of getting it wrong but can also pinpoint that moment to the exact time I learnt...
e-learnng Vs face-to-face training?
Question: I see you sell online / elearning sales training programs as well as face to face sales training. Can someone really learn as much about sales from sitting in front of a computer as they could in a live classroom environment?
Lock out the monkeys!
The phrase “like a rabbit in the headlights” is understood up and down the country, suggesting that we all understand the situation and sympathise with the poor rabbit when it is frozen with fear.
Every day on the plains of Africa we see another natural response to danger; gazelles are the lions’ staple diet, and when the lion charges the gazelle takes flight and...