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Innergy - Business Forum
This interactive portal provides you with the information you need to improve your performance, increase your profitabilty and enable change.
Read and comment on the various articles below, or post your own question or article by sending it to forum@innergy.co.uk
Latest Articles
Innergy’s Monthly Rapid Review - What do you hope 2012 will bring for you to push your business forward?
Each month Innergy research an area of business that is pertinent to our customer database, carrying out a brief survey and providing some practical ideas that can be immediately implemented to help individuals, teams and organisations overcome some of the key challenges they face and exploit any opportunities available to them.
In January’s review we asked those polled...
Managing the Customer Experience - Gap 3
It has been suggested that Customer Experience is ‘the big battle ground for businesses and brands to conquer’. Let’s look at the third gap that businesses have to close if they want to deliver a great customer experience that makes them stand out.
In previous articles we looked at Gaps 1 (click here), which related to the gap between what customers want and what...
“The Ali School of Management”
Muhammad Ali’s 70th birthday inevitably led to documented reminders of what an extraordinary man he was and is. The re-runs shown of Ali both in and out of the ring are fascinating. Outside the ring, his articulate dialogue when interviewed highlight his intelligence, his passion and his beliefs. They also highlighted some of the great Ali quotes and Innergy are happy...
The Eight Lessons of Christmas
Christmas is a very unique time of year when it comes to the working year. There are more people off work at the same time than any other period, we throw more parties and we have a peak of activity on the home front that needs to be built into the working week somehow.
We do things at Christmas that we never do at other times of the year and it challenges us in different...
Innergy’s Monthly Rapid Review - What do you value most in the company you work for?
Each month Innergy research an area of business that is pertinent to our customer database, carrying out a brief survey and providing some practical ideas that can be immediately implemented to help individuals, teams and organisations overcome some of the key challenges they face.
In November’s review we asked those polled what they most value in the company they work...
The Relationship Between Activity, Pipelines, Revenue and Profit
How do you currently measure sales success within your organisation?
I remember in one of my first sales roles, I was a top performing biller month on month, always leaving my sales targets for dust, and then one day getting pulled up in an end of month sales meeting only to be criticised that I wasn’t doing as much sales activity as others in my team.
It seemed irrelevant...
Manage the Customer Experience
This week’s editorial of Marketing Week included the following words from editor Mark Choueke: “Customer experience is the next big battleground for businesses and brands to conquer.”
If we have closed Gap No 1 (see the article Mind the Gap No 1 – Know what your customers expect) and have enough insight, market research and customer feedback, the focus...
Innergy’s Monthly Rapid Review - What has the most significant impact on what people think / are saying about you as a supplier?
Each month Innergy research an area of business that is pertinent to our customer database, carrying out a brief survey and providing some practical ideas that can be immediately implemented to help individuals, teams and organisations overcome some of the key challenges they face.
In October’s review we asked those polled what has the most significant impact on what...
Non Monetary Rewards During the Squeeze
The last time I had tears in my eyes at work, was when a lovely lady called Jean was recognised for her contribution and service to the business. That recognition, which was done in the most public way possible and was designed to have the maximum effect (husband and children were invited along), secured not only Jean’s undying loyalty, but also loyalty and a sense of...
Business Lessons from the Rugby World Cup 2011
Courtney Lawes, Delon Armitage, Manu Tuilagi, Mike Tindall, Steve Thompson, James Haskell, Chris Ashton, Dylan Hartley - what do they all have in common?
Firstly, they are meant to be eight of the current leading rugby players in England, who have the proud honour of wearing the Rose adorned white English rugby kit.
Secondly, they were part of a team that promised so much...
Innergy’s Monthly Rapid Review - What is the most important aspect of performance management?
Each month Innergy research an area of business that is pertinent to our customer database, carrying out a brief survey and providing some practical ideas that can be immediately implemented to help individuals, teams and organisations overcome some of the key challenges they face.
In September’s review we asked those polled what is the most important aspect of performance...
Coaching - Here to Stay
A few years ago a CEO of a significant, well established national business requested some coaching support, and as part of the request he specified that he did not want anyone else to know that he was being coached. He felt it would undermine his authority and saw it as a sign of weakness, almost an admission he wasn’t up for the job.
That perception is rarer these days...
The Value of True Consultative Selling
“Not enough time is invested in understanding a customer’s real needs before trying to sell to them” – this is just one of the key themes that came out from a recent survey across hundreds of businesses across the UK.
The survey entitled Raising the Bar, facilitated by Innergy in conjunction with APSCo, identified a number of areas where organisations felt they...
That Difficult Conversation
How many times do you face a really difficult conversation with a member of staff, or colleague, your boss or at home? One where you know emotions are running high and it almost certainly will lead to confrontation, but the consequences of not doing something about it are equally unpalatable.
What often happens is that it becomes the elephant in the room as we try to avoid...
Innergy’s Monthly Rapid Review - What is the most important element of communication with your staff to improve engagement?
Each month Innergy research an area of business that is pertinent to our customer database, carrying out a brief survey and providing some practical ideas that can be immediately implemented to help individuals, teams and organisations overcome some of the key challenges they face.
In August’s review, we asked those polled what is the most important element of communication...