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	<title>Innergy - Business Forum</title>
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	<link>http://www.innergy.co.uk/forum</link>
	<description>This interactive portal provides you with the information you need to improve your performance, increase your profitabilty and enable change.</description>
	<pubDate>Thu, 10 May 2012 07:53:23 +0000</pubDate>
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			<item>
		<title>Innergy&#8217;s Monthly Rapid Review - What is the main criteria your customers use when deciding which supplier to buy from?</title>
		<link>http://www.innergy.co.uk/forum/?p=1638</link>
		<comments>http://www.innergy.co.uk/forum/?p=1638#comments</comments>
		<pubDate>Thu, 10 May 2012 07:53:23 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Sales]]></category>

		<category><![CDATA[customer experience]]></category>

		<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1638</guid>
		<description><![CDATA[Each month Innergy research an area of business that is pertinent to our customer database, carrying out a brief survey and providing some practical ideas that can be immediately implemented to help individuals, teams and organisations overcome some of the key challenges they face and exploit any opportunities available to them.
In April’s review we asked [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1638</wfw:commentRss>
		</item>
		<item>
		<title>Getting Your Rocks in Order - High Impact Leadership</title>
		<link>http://www.innergy.co.uk/forum/?p=1630</link>
		<comments>http://www.innergy.co.uk/forum/?p=1630#comments</comments>
		<pubDate>Wed, 25 Apr 2012 09:34:45 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[personal development]]></category>

		<category><![CDATA[personal effectiveness]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1630</guid>
		<description><![CDATA[The Prime Minister has had a challenging month, receiving plenty of negative comments relating to everything from deportation to pasties. He was also accused of being lazy and his attempts to have ‘date nights’ with his wife and do the school run (good on him!) hit the headlines. This highlights a challenge we all face when [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1630</wfw:commentRss>
		</item>
		<item>
		<title>Recruiting Better Talent - Attitudes of Success</title>
		<link>http://www.innergy.co.uk/forum/?p=1607</link>
		<comments>http://www.innergy.co.uk/forum/?p=1607#comments</comments>
		<pubDate>Tue, 24 Apr 2012 08:34:43 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Sales]]></category>

		<category><![CDATA[sales effort]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1607</guid>
		<description><![CDATA[It has just been announced that a new Youth Contract Scheme worth £1bn has been launched with a view to better equip 16 to 24 year olds to compete successfully in the jobs market and ultimately get into work.
It includes over 150,000 wage incentives worth more than £2,000 for each 18-24 year old an employer [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1607</wfw:commentRss>
		</item>
		<item>
		<title>Innergy&#8217;s Monthly Rapid Review - What is the biggest thing that can affect your motivation at work?</title>
		<link>http://www.innergy.co.uk/forum/?p=1597</link>
		<comments>http://www.innergy.co.uk/forum/?p=1597#comments</comments>
		<pubDate>Wed, 11 Apr 2012 11:51:25 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[employee engagement]]></category>

		<category><![CDATA[employee motivation]]></category>

		<category><![CDATA[rapid review]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1597</guid>
		<description><![CDATA[Each month Innergy research an area of business that is pertinent to our customer database, carrying out a brief survey and providing some practical ideas that can be immediately implemented to help individuals, teams and organisations overcome some of the key challenges they face.
The three biggest areas identified were (in order):

Lack of job satisfaction
Lack of [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1597</wfw:commentRss>
		</item>
		<item>
		<title>Lots of noise, lots of momentum, lots of activity&#8230; but not the return</title>
		<link>http://www.innergy.co.uk/forum/?p=1587</link>
		<comments>http://www.innergy.co.uk/forum/?p=1587#comments</comments>
		<pubDate>Thu, 22 Mar 2012 09:20:06 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Sales]]></category>

		<category><![CDATA[sales activity]]></category>

		<category><![CDATA[sales effort]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1587</guid>
		<description><![CDATA[“You’re just a bunch of busy fools!” This was a conclusion that was derived at a board meeting I facilitated last week for a very successful organisation who were currently experiencing a slowdown in their growth and were questioning why.
What was different from three months ago? Why had sales conversions dipped so much? Had the [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1587</wfw:commentRss>
		</item>
		<item>
		<title>What is it that you do?</title>
		<link>http://www.innergy.co.uk/forum/?p=1581</link>
		<comments>http://www.innergy.co.uk/forum/?p=1581#comments</comments>
		<pubDate>Wed, 21 Mar 2012 14:42:42 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Marketing]]></category>

		<category><![CDATA[company website]]></category>

		<category><![CDATA[website]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1581</guid>
		<description><![CDATA[With so much emphasis on social media channels it can be easy to forget about your website and the power it can have when generating interest and business.
Internet access on the move has become so prominent that no doubt prior to a meeting people are searching your website, finding out what you do and getting [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1581</wfw:commentRss>
		</item>
		<item>
		<title>Ask the question! It’s a gift</title>
		<link>http://www.innergy.co.uk/forum/?p=1577</link>
		<comments>http://www.innergy.co.uk/forum/?p=1577#comments</comments>
		<pubDate>Wed, 21 Mar 2012 10:51:09 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[feedback]]></category>

		<category><![CDATA[management]]></category>

		<category><![CDATA[managers]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1577</guid>
		<description><![CDATA[For anyone with management or team leader responsibility, it’s time to look in the mirror based on the latest survey (conducted by the CMI and Penna). How much to we really know about how we are perceived by our team and by others?
The survey, which drew on responses from 4,500 managers and 300 CEO’s and [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1577</wfw:commentRss>
		</item>
		<item>
		<title>Innergy&#8217;s Monthly Rapid Review - What is the most important skill of a great manager?</title>
		<link>http://www.innergy.co.uk/forum/?p=1567</link>
		<comments>http://www.innergy.co.uk/forum/?p=1567#comments</comments>
		<pubDate>Fri, 09 Mar 2012 10:41:42 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[employee engagement]]></category>

		<category><![CDATA[management]]></category>

		<category><![CDATA[managers]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1567</guid>
		<description><![CDATA[Each month Innergy research an area of business that is pertinent to our customer database, carrying out a brief survey and providing some practical ideas that can be immediately implemented to help individuals, teams and organisations overcome some of the key challenges they face and exploit any opportunities available to them.
In February’s review we asked [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1567</wfw:commentRss>
		</item>
		<item>
		<title>Solve the Sales Drought – Take a Four Minute Shower!</title>
		<link>http://www.innergy.co.uk/forum/?p=1562</link>
		<comments>http://www.innergy.co.uk/forum/?p=1562#comments</comments>
		<pubDate>Wed, 22 Feb 2012 10:06:44 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Sales]]></category>

		<category><![CDATA[sales activity]]></category>

		<category><![CDATA[sales effort]]></category>

		<category><![CDATA[sales management]]></category>

		<category><![CDATA[sales manager]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1562</guid>
		<description><![CDATA[Caroline Spelman, the Economic Secretary has just recently issued a drought declaration in the South East of England, following the same declaration in Anglia and the pending declaration in the Midlands.
In an almost ironic parallel to the current economical situation and the rate of employment, some levels of groundwater are at their lowest for almost [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1562</wfw:commentRss>
		</item>
		<item>
		<title>It’s Good to Talk</title>
		<link>http://www.innergy.co.uk/forum/?p=1557</link>
		<comments>http://www.innergy.co.uk/forum/?p=1557#comments</comments>
		<pubDate>Wed, 22 Feb 2012 09:12:25 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Marketing]]></category>

		<category><![CDATA[social media]]></category>

		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1557</guid>
		<description><![CDATA[With so much activity on Twitter it can be a little daunting to get started and understand how to interact with your followers.
Nearly everyone understands the concept of twitter, communicating your thoughts in posts of up to 140 characters, but not everyone understands the point. What can you possible say in 140 characters that people [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1557</wfw:commentRss>
		</item>
		<item>
		<title>The Easiest of Decisions</title>
		<link>http://www.innergy.co.uk/forum/?p=1551</link>
		<comments>http://www.innergy.co.uk/forum/?p=1551#comments</comments>
		<pubDate>Tue, 21 Feb 2012 16:28:50 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[business]]></category>

		<category><![CDATA[business decision]]></category>

		<category><![CDATA[sport]]></category>

		<category><![CDATA[team]]></category>

		<category><![CDATA[team work]]></category>

		<category><![CDATA[Teams]]></category>

		<category><![CDATA[teamwork]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1551</guid>
		<description><![CDATA[Sport regularly highlights team and organisational challenges that businesses face on a daily basis, albeit typically in a low profile and less newsworthy environment.
Here are a couple from recent times from the world of sport:
Situation 1
Two British heavy weight boxers this weekend had a fight in the post- fight conference after a world heavy weight [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1551</wfw:commentRss>
		</item>
		<item>
		<title>Innergy&#8217;s Monthly Rapid Review - What do you hope 2012 will bring for you to push your business forward?</title>
		<link>http://www.innergy.co.uk/forum/?p=1535</link>
		<comments>http://www.innergy.co.uk/forum/?p=1535#comments</comments>
		<pubDate>Wed, 01 Feb 2012 09:53:40 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Sales]]></category>

		<category><![CDATA[sales activity]]></category>

		<category><![CDATA[sales effort]]></category>

		<category><![CDATA[sales management]]></category>

		<category><![CDATA[sales manager]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1535</guid>
		<description><![CDATA[Each month Innergy research an area of business that is pertinent to our customer database, carrying out a brief survey and providing some practical ideas that can be immediately implemented to help individuals, teams and organisations overcome some of the key challenges they face and exploit any opportunities available to them.
In January’s review we asked [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1535</wfw:commentRss>
		</item>
		<item>
		<title>Managing the Customer Experience - Gap 3</title>
		<link>http://www.innergy.co.uk/forum/?p=1519</link>
		<comments>http://www.innergy.co.uk/forum/?p=1519#comments</comments>
		<pubDate>Wed, 18 Jan 2012 09:54:34 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Service]]></category>

		<category><![CDATA[customer experience]]></category>

		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1519</guid>
		<description><![CDATA[It has been suggested that Customer Experience is ‘the big battle ground for businesses and brands to conquer’. Let’s look at the third gap that businesses have to close if they want to deliver a great customer experience that makes them stand out.
In previous articles we looked at Gaps 1 (click here), which related to [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1519</wfw:commentRss>
		</item>
		<item>
		<title>&#8220;The Ali School  of Management&#8221;</title>
		<link>http://www.innergy.co.uk/forum/?p=1528</link>
		<comments>http://www.innergy.co.uk/forum/?p=1528#comments</comments>
		<pubDate>Tue, 17 Jan 2012 17:25:17 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1528</guid>
		<description><![CDATA[Muhammad Ali’s 70th birthday inevitably led to documented reminders of what an extraordinary man he was and is. The re-runs shown of Ali both in and out of the ring are fascinating. Outside the ring, his articulate dialogue when interviewed highlight his intelligence, his passion and his beliefs. They also highlighted some of the great [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1528</wfw:commentRss>
		</item>
		<item>
		<title>The Eight Lessons of Christmas</title>
		<link>http://www.innergy.co.uk/forum/?p=1505</link>
		<comments>http://www.innergy.co.uk/forum/?p=1505#comments</comments>
		<pubDate>Wed, 21 Dec 2011 11:31:37 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[Teams]]></category>

		<category><![CDATA[christmas]]></category>

		<category><![CDATA[lessons]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1505</guid>
		<description><![CDATA[Christmas is a very unique time of year when it comes to the working year. There are more people off work at the same time than any other period, we throw more parties and we have a peak of activity on the home front that needs to be built into the working week somehow.
We do [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1505</wfw:commentRss>
		</item>
		<item>
		<title>Innergy&#8217;s Monthly Rapid Review - What do you value most in the company you work for?</title>
		<link>http://www.innergy.co.uk/forum/?p=1480</link>
		<comments>http://www.innergy.co.uk/forum/?p=1480#comments</comments>
		<pubDate>Wed, 07 Dec 2011 11:42:59 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[Teams]]></category>

		<category><![CDATA[employee engagement]]></category>

		<category><![CDATA[employee motivation]]></category>

		<category><![CDATA[employee well-being]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1480</guid>
		<description><![CDATA[Each month Innergy research an area of business that is pertinent to our customer database, carrying out a brief survey and providing some practical ideas that can be immediately implemented to help individuals, teams and organisations overcome some of the key challenges they face.
In November’s review we asked those polled what they most value in [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1480</wfw:commentRss>
		</item>
		<item>
		<title>The Relationship Between Activity, Pipelines, Revenue and Profit</title>
		<link>http://www.innergy.co.uk/forum/?p=1460</link>
		<comments>http://www.innergy.co.uk/forum/?p=1460#comments</comments>
		<pubDate>Wed, 16 Nov 2011 08:49:59 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Sales]]></category>

		<category><![CDATA[pipeline]]></category>

		<category><![CDATA[sales activity]]></category>

		<category><![CDATA[sales effort]]></category>

		<category><![CDATA[sales management]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1460</guid>
		<description><![CDATA[How do you currently measure sales success within your organisation?
I remember in one of my first sales roles, I was a top performing biller month on month, always leaving my sales targets for dust, and then one day getting pulled up in an end of month sales meeting only to be criticised that I wasn’t [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1460</wfw:commentRss>
		</item>
		<item>
		<title>Manage the Customer Experience</title>
		<link>http://www.innergy.co.uk/forum/?p=1428</link>
		<comments>http://www.innergy.co.uk/forum/?p=1428#comments</comments>
		<pubDate>Mon, 14 Nov 2011 15:10:39 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Service]]></category>

		<category><![CDATA[customer experience]]></category>

		<category><![CDATA[customer feedback]]></category>

		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1428</guid>
		<description><![CDATA[This week’s editorial of Marketing Week included the following words from editor Mark Choueke: &#8220;Customer experience is the next big battleground for businesses and brands to conquer.&#8221;
If we have closed Gap No 1 (see the article Mind the Gap No 1 – Know what your customers expect) and have enough insight, market research and customer [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1428</wfw:commentRss>
		</item>
		<item>
		<title>Innergy&#8217;s Monthly Rapid Review - What has the most significant impact on what people think / are saying about you as a supplier?</title>
		<link>http://www.innergy.co.uk/forum/?p=1415</link>
		<comments>http://www.innergy.co.uk/forum/?p=1415#comments</comments>
		<pubDate>Mon, 07 Nov 2011 10:20:48 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[Service]]></category>

		<category><![CDATA[customer feedback]]></category>

		<category><![CDATA[customer service]]></category>

		<category><![CDATA[customer testimonials]]></category>

		<category><![CDATA[feedback]]></category>

		<category><![CDATA[service excellence]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1415</guid>
		<description><![CDATA[Each month Innergy research an area of business that is pertinent to our customer database, carrying out a brief survey and providing some practical ideas that can be immediately implemented to help individuals, teams and organisations overcome some of the key challenges they face.
In October’s review we asked those polled what has the most significant [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1415</wfw:commentRss>
		</item>
		<item>
		<title>Non Monetary Rewards During the Squeeze</title>
		<link>http://www.innergy.co.uk/forum/?p=1405</link>
		<comments>http://www.innergy.co.uk/forum/?p=1405#comments</comments>
		<pubDate>Wed, 19 Oct 2011 07:52:12 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[employee engagement]]></category>

		<category><![CDATA[employee motivation]]></category>

		<category><![CDATA[salaries]]></category>

		<category><![CDATA[staff engagement]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1405</guid>
		<description><![CDATA[The last time I had tears in my eyes at work, was when a lovely lady called Jean was recognised for her contribution and service to the business. That recognition, which was done in the most public way possible and was designed to have the maximum effect (husband and children were invited along), secured not [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1405</wfw:commentRss>
		</item>
		<item>
		<title>Business Lessons from the Rugby World Cup 2011</title>
		<link>http://www.innergy.co.uk/forum/?p=1400</link>
		<comments>http://www.innergy.co.uk/forum/?p=1400#comments</comments>
		<pubDate>Tue, 18 Oct 2011 08:17:55 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[management]]></category>

		<category><![CDATA[rugby world cup 2011]]></category>

		<category><![CDATA[team expectations]]></category>

		<category><![CDATA[Teams]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1400</guid>
		<description><![CDATA[Courtney Lawes, Delon Armitage, Manu Tuilagi, Mike Tindall, Steve Thompson, James Haskell, Chris Ashton, Dylan Hartley - what do they all have in common?
Firstly, they are meant to be eight of the current leading rugby players in England, who have the proud honour of wearing the Rose adorned white English rugby kit.
Secondly, they were part [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1400</wfw:commentRss>
		</item>
		<item>
		<title>Innergy&#8217;s Monthly Rapid Review - What is the most important aspect of performance management?</title>
		<link>http://www.innergy.co.uk/forum/?p=1387</link>
		<comments>http://www.innergy.co.uk/forum/?p=1387#comments</comments>
		<pubDate>Thu, 06 Oct 2011 07:58:55 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[performance management]]></category>

		<category><![CDATA[recruiting]]></category>

		<category><![CDATA[setting expectations]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1387</guid>
		<description><![CDATA[Each month Innergy research an area of business that is pertinent to our customer database, carrying out a brief survey and providing some practical ideas that can be immediately implemented to help individuals, teams and organisations overcome some of the key challenges they face.
In September’s review we asked those polled what is the most important [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1387</wfw:commentRss>
		</item>
		<item>
		<title>Coaching - Here to Stay</title>
		<link>http://www.innergy.co.uk/forum/?p=1382</link>
		<comments>http://www.innergy.co.uk/forum/?p=1382#comments</comments>
		<pubDate>Wed, 21 Sep 2011 11:46:53 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[Teams]]></category>

		<category><![CDATA[coaching]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1382</guid>
		<description><![CDATA[A few years ago a CEO of a significant, well established national business requested some coaching support, and as part of the request he specified that he did not want anyone else to know that he was being coached. He felt it would undermine his authority and saw it as a sign of weakness, almost [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1382</wfw:commentRss>
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		<item>
		<title>The Value of True Consultative Selling</title>
		<link>http://www.innergy.co.uk/forum/?p=1368</link>
		<comments>http://www.innergy.co.uk/forum/?p=1368#comments</comments>
		<pubDate>Wed, 21 Sep 2011 08:04:04 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Sales]]></category>

		<category><![CDATA[consultative selling]]></category>

		<category><![CDATA[selling]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1368</guid>
		<description><![CDATA[“Not enough time is invested in understanding a customer’s real needs before trying to sell to them” – this is just one of the key themes that came out from a recent survey across hundreds of businesses across the UK.
The survey entitled Raising the Bar, facilitated by Innergy in conjunction with APSCo, identified a number [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1368</wfw:commentRss>
		</item>
		<item>
		<title>That Difficult Conversation</title>
		<link>http://www.innergy.co.uk/forum/?p=1364</link>
		<comments>http://www.innergy.co.uk/forum/?p=1364#comments</comments>
		<pubDate>Tue, 20 Sep 2011 12:24:07 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[Teams]]></category>

		<category><![CDATA[conversation]]></category>

		<category><![CDATA[effective communication]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1364</guid>
		<description><![CDATA[How many times do you face a really difficult conversation with a member of staff, or colleague, your boss or at home? One where you know emotions are running high and it almost certainly will lead to confrontation, but the consequences of not doing something about it are equally unpalatable.
What often happens is that it [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1364</wfw:commentRss>
		</item>
		<item>
		<title>Innergy&#8217;s Monthly Rapid Review - What is the most important element of communication with your staff to improve engagement?</title>
		<link>http://www.innergy.co.uk/forum/?p=1347</link>
		<comments>http://www.innergy.co.uk/forum/?p=1347#comments</comments>
		<pubDate>Tue, 06 Sep 2011 08:38:47 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[communication]]></category>

		<category><![CDATA[employee engagement]]></category>

		<category><![CDATA[engagement]]></category>

		<category><![CDATA[intranet]]></category>

		<category><![CDATA[Teams]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1347</guid>
		<description><![CDATA[Each month Innergy research an area of business that is pertinent to our customer database, carrying out a brief survey and providing some practical ideas that can be immediately implemented to help individuals, teams and organisations overcome some of the key challenges they face.
In August’s review, we asked those polled what is the most important [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1347</wfw:commentRss>
		</item>
		<item>
		<title>Olympic Lesson No 1: Reducing the Risk of Failure</title>
		<link>http://www.innergy.co.uk/forum/?p=1327</link>
		<comments>http://www.innergy.co.uk/forum/?p=1327#comments</comments>
		<pubDate>Wed, 17 Aug 2011 07:57:58 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[Service]]></category>

		<category><![CDATA[Teams]]></category>

		<category><![CDATA[olympic]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1327</guid>
		<description><![CDATA[One of the largest temporary sporting venues ever built was tested this week. The Olympic Basketball Arena was erected (and will be dismantled after the Games) to hold up to 12,000 spectators.
The testing process involved a six team tournament watched by 3,000 spectators and enabled the organisers to get a feel for the customer and [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1327</wfw:commentRss>
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		<item>
		<title>Show Me Some Respect!</title>
		<link>http://www.innergy.co.uk/forum/?p=1318</link>
		<comments>http://www.innergy.co.uk/forum/?p=1318#comments</comments>
		<pubDate>Tue, 16 Aug 2011 10:23:33 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[earning respect]]></category>

		<category><![CDATA[london riots]]></category>

		<category><![CDATA[management]]></category>

		<category><![CDATA[managers]]></category>

		<category><![CDATA[repsect]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1318</guid>
		<description><![CDATA[What do you understand by the word respect?
The meaning of respect is being debated by a various commentators this week, since “lack-of-respect” was being mooted as a possible cause for the recent riots and looting that spread across the UK.
A range of meanings seems to be emerging, from the traditional meaning (as offered by Wikipedia) [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1318</wfw:commentRss>
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		<item>
		<title>The Innergy 10 Stage Plan to Business Partnering</title>
		<link>http://www.innergy.co.uk/forum/?p=1309</link>
		<comments>http://www.innergy.co.uk/forum/?p=1309#comments</comments>
		<pubDate>Mon, 15 Aug 2011 08:18:47 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[business partnering]]></category>

		<category><![CDATA[central services]]></category>

		<category><![CDATA[head office support functions]]></category>

		<category><![CDATA[support function]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1309</guid>
		<description><![CDATA[The difference between a support function and a wholly integrated business improvement function is vast. The worst case scenario is of course being considered a necessary evil. Yet all around the world, there are finance and legal functions, IT departments, HR teams who fall into the ‘necessary evil’ or ‘support function’ category. This would equally [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1309</wfw:commentRss>
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		<item>
		<title>Innergy&#8217;s Monthly Rapid Review - The most successful methods of generating new business</title>
		<link>http://www.innergy.co.uk/forum/?p=1298</link>
		<comments>http://www.innergy.co.uk/forum/?p=1298#comments</comments>
		<pubDate>Tue, 02 Aug 2011 16:51:41 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Sales]]></category>

		<category><![CDATA[business]]></category>

		<category><![CDATA[generating]]></category>

		<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1298</guid>
		<description><![CDATA[Each month, Innergy research an area of business that is pertinent to our customer database, carrying out a brief survey and providing some practical ideas that can be immediately implemented to help individuals, teams and organisations overcome some of the key challenges they face. In this month’s Rapid Review, we looked at some of the [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1298</wfw:commentRss>
		</item>
		<item>
		<title>To Blame, or Not to Blame?</title>
		<link>http://www.innergy.co.uk/forum/?p=1293</link>
		<comments>http://www.innergy.co.uk/forum/?p=1293#comments</comments>
		<pubDate>Tue, 19 Jul 2011 13:44:03 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[blame]]></category>

		<category><![CDATA[managers]]></category>

		<category><![CDATA[murdoch]]></category>

		<category><![CDATA[news of the world]]></category>

		<category><![CDATA[phone hacking]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1293</guid>
		<description><![CDATA[The last few weeks have seen the demise of The News of the World, and we have witnessed various News International executives falling from grace. A couple of high ranking police officers have resigned, and that is unlikely to be the end of it. “It” is the search for accountability for the phone-hacking saga.
But, why [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1293</wfw:commentRss>
		</item>
		<item>
		<title>What do You Sacrifice for Success?</title>
		<link>http://www.innergy.co.uk/forum/?p=1288</link>
		<comments>http://www.innergy.co.uk/forum/?p=1288#comments</comments>
		<pubDate>Tue, 19 Jul 2011 13:35:30 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Teams]]></category>

		<category><![CDATA[personal development]]></category>

		<category><![CDATA[success]]></category>

		<category><![CDATA[team]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1288</guid>
		<description><![CDATA[A recent meeting with an Antarctic explorer, who will be setting out this autumn to retrace the steps of Scott unaided, caused some soul searching about the sacrifices that we make to achieve our goals. 
To set the scene, it is worth giving some background.  There are only two ways to get to the start point [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1288</wfw:commentRss>
		</item>
		<item>
		<title>Save Time and Bin the Values</title>
		<link>http://www.innergy.co.uk/forum/?p=1284</link>
		<comments>http://www.innergy.co.uk/forum/?p=1284#comments</comments>
		<pubDate>Mon, 18 Jul 2011 14:07:25 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[management]]></category>

		<category><![CDATA[team expectations]]></category>

		<category><![CDATA[Teams]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1284</guid>
		<description><![CDATA[It is widely accepted that high performing managers excel at setting expectations and holding people accountable.
Chelsea’s new manager Andre Villas- Boas turned up for pre-season training and immediately set out his 10 commandments:

Clock in by 9 o’clock
Eat with team mates
Relax at team hotel in between
Speak only English
Stick to new restrictions on watching TV, reading newspapers [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1284</wfw:commentRss>
		</item>
		<item>
		<title>Tall Poppy Management Syndrome</title>
		<link>http://www.innergy.co.uk/forum/?p=1280</link>
		<comments>http://www.innergy.co.uk/forum/?p=1280#comments</comments>
		<pubDate>Mon, 18 Jul 2011 11:39:34 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[leadership training]]></category>

		<category><![CDATA[management]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1280</guid>
		<description><![CDATA[How capable, I mean really capable, would you suggest your management team are? Often when we ask this question of organisations, the feedback is that generally, on average, management are good. 
They work hard, they focus on performance, they achieve their KPIs, they get results we are told and yet, when we spend time with an [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1280</wfw:commentRss>
		</item>
		<item>
		<title>Innergy&#8217;s Monthly Rapid Review - What is the most valued aspect in having a non-executive director on your board?</title>
		<link>http://www.innergy.co.uk/forum/?p=1265</link>
		<comments>http://www.innergy.co.uk/forum/?p=1265#comments</comments>
		<pubDate>Tue, 05 Jul 2011 08:45:52 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[board of directors]]></category>

		<category><![CDATA[business decision]]></category>

		<category><![CDATA[directo]]></category>

		<category><![CDATA[non-executive director]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1265</guid>
		<description><![CDATA[Each month Innergy research an area of business that is pertinent to our customer database, carrying out a brief survey and providing some practical ideas that can be immediately implemented to help individuals, teams and organisations overcome some of the key challenges they face.
Building a strong team at board level will drive business forward, in [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1265</wfw:commentRss>
		</item>
		<item>
		<title>Handling Underperformance - Can&#8217;t Do, Won&#8217;t Do?</title>
		<link>http://www.innergy.co.uk/forum/?p=1252</link>
		<comments>http://www.innergy.co.uk/forum/?p=1252#comments</comments>
		<pubDate>Wed, 15 Jun 2011 08:22:46 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[management]]></category>

		<category><![CDATA[under performance]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1252</guid>
		<description><![CDATA[As a manager, we will all at some stage have to deal with the issue of under-performance.  Our ability to manage performance is probably the single biggest asset in the management toolbox of good managers.  However, often we make quick and rash decisions about an underperformer that is potentially unfair to them, and potentially underutilises [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1252</wfw:commentRss>
		</item>
		<item>
		<title>Equality and Diversity in 2011 - Why it Matters</title>
		<link>http://www.innergy.co.uk/forum/?p=1245</link>
		<comments>http://www.innergy.co.uk/forum/?p=1245#comments</comments>
		<pubDate>Tue, 14 Jun 2011 15:12:36 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Human Resources]]></category>

		<category><![CDATA[diversity]]></category>

		<category><![CDATA[equality]]></category>

		<category><![CDATA[Equality Act 2011]]></category>

		<category><![CDATA[equality and diversity]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1245</guid>
		<description><![CDATA[Between now and 30th June, the government are reviewing the red tape associated with the  Equality Act 2010, and whether the Act should be simplified, modified, left as it is or scrapped.
It won’t be scrapped, as the government have continuously confirmed their on-going commitment to the principles behind the act, so it is here to [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1245</wfw:commentRss>
		</item>
		<item>
		<title>Great Leadership Starts with a Problem</title>
		<link>http://www.innergy.co.uk/forum/?p=1240</link>
		<comments>http://www.innergy.co.uk/forum/?p=1240#comments</comments>
		<pubDate>Wed, 08 Jun 2011 14:11:36 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1240</guid>
		<description><![CDATA[There has long been a dispute in business about the difference between management and leadership and what makes a good leader/manager over a bad manager.
We debated this in our recent Leadership Excellence programme with 22 business managers, acknowledging some of the key distinguishing aspects between the two, as demonstrated by a group of high performing [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1240</wfw:commentRss>
		</item>
		<item>
		<title>Innergy&#8217;s Monthly Rapid Review - Increasing Efficiency through Meetings</title>
		<link>http://www.innergy.co.uk/forum/?p=1226</link>
		<comments>http://www.innergy.co.uk/forum/?p=1226#comments</comments>
		<pubDate>Tue, 31 May 2011 09:46:30 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Teams]]></category>

		<category><![CDATA[increase efficiency]]></category>

		<category><![CDATA[meetings]]></category>

		<category><![CDATA[rapid review]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1226</guid>
		<description><![CDATA[Each month Innergy research an area of business that is pertinent to our customer database, carrying out a brief survey and providing some practical ideas that can be immediately implemented to help individuals, teams and organisations overcome some of the key challenges they face.
With everyone looking to improve profitability and performance, managers should look to [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1226</wfw:commentRss>
		</item>
		<item>
		<title>What Can Businesses Learn from the Big Society?</title>
		<link>http://www.innergy.co.uk/forum/?p=1222</link>
		<comments>http://www.innergy.co.uk/forum/?p=1222#comments</comments>
		<pubDate>Wed, 18 May 2011 08:32:57 +0000</pubDate>
		<dc:creator>Innergy</dc:creator>
		
		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[business]]></category>

		<guid isPermaLink="false">http://www.innergy.co.uk/forum/?p=1222</guid>
		<description><![CDATA[The Big Society was the flagship policy idea of the 2010 UK Conservative Party general election manifesto. It now forms part of the legislative programme of the Conservative/Liberal Democrat Coalition.
The overall aim is: to create a climate that empowers local people and communities, building a big society that will &#8216;take power away from politicians and [...]]]></description>
		<wfw:commentRss>http://www.innergy.co.uk/forum/?feed=rss2&amp;p=1222</wfw:commentRss>
		</item>
	</channel>
</rss>

