Partners
Become a Partner
To find out more about becoming an Innergy partner click here or contact us.
Email: info@innergy.co.uk
Do you want to...
Manage your guest experience?
The Mystery Dining Company provides hospitality businesses with a range of services to manage the customer experience. There are detailed assessments for Operations, customer engagement for Marketing, employee engagement for HR, and advanced analysis to support all business functions. All wrapped into flexible and affordable schemes that will drive your sales and profitability.
Background
- Specialist customer intelligence for restaurants, pubs, hotels, caterers
- Founded in 2003
- UK based, assessors in 20 countries
- Values based on honesty, flexibility, dependability
- Clients include wagamama, Prezzo, Peach Pubs, Malmaison, Sodexo
Assessments
- Detailed reviews of operational processes from customer perspective
- Descriptions of customer perceptions
- Testing sales opportunities
- Evaluation of menus and food quality
- Receipts, photos, videos as evidence
- Next-business-day reporting
- Careful briefing and guaranteed accuracy
Feedback
- Engage customers with fully-branded and customised feedback websites
- Track your customer loyalty (“net promoter”)
- Automated alerts to allow quick response
- Add to your guest database
- Social advocacy options
Analysis
- Automated summaries delivered to your inbox
- Online reporting suite with personalised access
- Analysis by question, location, date, etc., plus text reports, league tables, bonus reports
- Benchmark key hospitality indicators
- Comprehensive learning reports
Learning
- Flag opportunities in reports
- Generate objectives and record actions
- Create portals for employee communication
- Deliver and track blended learning programmes
- Public training courses
- Manage personal and site appraisals
Support
- Customer profiling options
- Flexible visit scheduling
- Help with interpreting results
- Support with implementing new schemes
- Availability to attend manager meetings and reviews
Contact The Mystery Dining Company
enquiries@mysterydining.com
01225 470999
WEBSITE: http://www.mysterydining.com